Returns, Refund & Warranty Policy

1. Introduction

At Spin Blade, we are committed to providing you with high-quality padel rackets and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns, refunds, and warranty policy to ensure a hassle-free experience.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 days of the delivery date.
  • The padel racket must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase or a valid order number is required for processing the return.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Padel rackets that have been used or show signs of wear and tear (e.g., cracks, chips, or other damage).
  • Items that have been opened and/or have damaged packaging will not be eligible for return unless defective.
  • Custom or personalized rackets that have been specifically made for you.
  • Damaged items resulting from misuse, including damage from impact with walls, floors, or improper storage.
  • Cosmetic issues that do not affect the racket’s performance are not considered defects and are not eligible for return.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at [email protected] with your order number and reason for return.
  • Return Authorization: We will provide you with a Return Authorization Number and detailed instructions on how to return your item.
  • Package Your Return: Pack the padel racket securely in its original packaging and include a copy of the Return Authorization Number inside the package.
  • Return Shipping: Ship the return to the address provided in the Return Authorization instructions. Please note that you are responsible for the cost of return shipping.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

  • The original processing fees, if applicable, will not be refunded.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange your padel racket for a different model or size, please:

  1. Return the original item for a refund.
  2. Place a new order for the desired item.

7. Damaged or Defective Items

Please contact us within 7 days of receiving the item if it’s damaged or defective.

  • Email us at [email protected] with your order number, clear photos of the damage, including the entire racket and close-ups of the damaged area/s, and a description of the issue.
  • We will provide you with instructions for returning the damaged or defective item and will offer a replacement or refund, depending on your preference and availability.

8. Warranty

8.1. Coverage

Spin Blade Padel warrants that its padel rackets are free from defects in materials and workmanship when used for regular recreational play, not professional or commercial use, for a period of six (6) months from the date of purchase. This warranty specifically covers manufacturing defects only.

8.2. Warranty Claim Procedure

To initiate a warranty claim, the original purchaser must contact Spin Blade Padel at [email protected]. The customer service team will provide assistance in processing the claim.

8.3. Warranty Process

Upon receipt of the warranty claim, Spin Blade Padel will acknowledge the claim and commence an evaluation process. The Company acts solely as a retailer and relies on the manufacturer’s determination regarding warranty claims. Spin Blade Padel will liaise with the relevant distributor(s) and manufacturer to expedite the evaluation. The customer will be notified of the outcome upon receipt of the manufacturer’s feedback.

8.4. Exclusions

This warranty does not cover damages resulting from, but not limited to, the following circumstances:

  • Impact with any object, including walls, the ground, or other equipment.
  • Use of the product in wet conditions or with wet accessories.
  • Exposure to extreme temperatures for prolonged periods.
  • Use of inappropriate accessories, including tennis balls.
  • Chips or cracks resulting from impacts with objects other than designated playing equipment.
  • Damage resulting from misuse, falls, or use outside the intended purpose of the product.
  • Normal wear and tear, as all padel rackets have a natural lifespan.
  • Use of the padel racket in rental or commercial environments.

8.5. Additional Information

  • Proof of purchase is required for all warranty claims.
  • The serial number of the racket must be provided with the warranty claim.
  • The Company reserves the right to request the return of the racket for further investigation if necessary.
  • This warranty is non-transferable and applies solely to the original purchaser.
  • Spin Blade Padel reserves the right to amend or update this warranty policy at any time without prior notice.

9. Frequently Asked Questions (FAQ)

9.1. Lifespan of Padel Rackets

The life of your padel racket will depend on how often you play and how well you take care of it:

  • Regular Play (twice a week): Expect your racket to last 9–12 months.
  • Heavy Play (four times a week): Your racket may last around 6 months.

Storage & Handling:

  • Always store your racket in a cool, dry place, away from direct sunlight and extreme heat. Proper care will extend the life of your racket.

9.2. How We Assess Claims

We are always fair when assessing warranty claims. If your racket shows signs of a manufacturing defect, we’ll review it carefully. However, if you’ve tried to repair the racket on your own, the warranty claim may not be valid.

To ensure your warranty claim is processed smoothly, please:

  • Don’t repair the racket before contacting us.
  • Don’t use the racket if you think it’s defective, as further damage could invalidate the claim.

9.3. What’s Covered by the Warranty?

A warranty ensures your racket is free from defects in material or workmanship. It typically covers:

  • Defects in the frame or construction.
  • Frame breakage or structural damage.
  • Paint chipping that affects performance.

9.4. What’s Not Covered?

Unfortunately, the warranty doesn’t cover:

  • Misuse or accidental damage.
  • Normal wear and tear (e.g., scratches or dents from regular play).
  • Cosmetic damage that doesn’t affect how the racket performs.

9.5. Warranty Claims Only for Products Purchased from Spin Blade

Please note, warranty claims are only valid for items purchased directly from Spin Blade. If you’ve purchased from a third-party seller or another store, we won’t be able to process a warranty claim. All warranty issues must be handled through us directly.

9.6. Can I Get a Replacement or Repair for My Padel Racket Under Warranty?

If your racket qualifies for a warranty claim, we’ll offer you one of the following:

  • Repair: If the issue is minor and can be fixed under warranty.
  • Replacement: If your racket has a serious defect, we’ll offer a replacement of the same or equivalent model.
  • Refund: In the unlikely event that neither repair nor replacement is possible, we’ll provide a refund.

9.7. Where Can I Find the Details of My Padel Racket’s Warranty?

You can find the full warranty details for your racket in the product packaging, on the manufacturer’s website, or in the warranty booklet that comes with your purchase. We recommend reading through it so you know exactly what’s covered.

9.8. Caring for Your Racket

To get the most out of your racket, treat it with care:

  • Use a frame protector to avoid unnecessary damage.
  • Avoid storing the racket in damp areas or leaving it in a car.
  • Avoid leaving your racket in direct sunlight or wet conditions.
  • Avoid playing with the racket in damp or wet conditions.
  • Avoid playing with old, damp or wet balls.
  • Use with good quality padel tennis balls.
  • Use a good quality padel bag with an isotherm compartment to protect it from the elements.

Warranty Claim Timeline:

  • 5–15 Working Days

10. Contact Us

If you have any questions or need further assistance with your warranty, return, or refund, please do not hesitate to contact our customer service team:

Spin Blade reserves the right to update or modify this policy as needed. Any changes will be posted on our website and will take effect immediately. Please check periodically for any updates.

We may update this policy from time to time, any changes will be posted on our website. Please check periodically for any updates.

Thank you for shopping with Spin Blade Padel. We value your business and strive to ensure your complete satisfaction.